Secure your business’s success

Indeez is a fast-growing insurtech with a mission to be the protective force for independent workers and platforms. Through their sustainable and inclusive insurance benefits, they offer you the trust, freedom, and peace of mind to pursue your chosen profession and lifestyle.

Indeez SAS is listed on the Paris Trade and Companies Register under number 888 048 659 with its head office located at 19 rue du Rocher, 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the ORIAS Register, under number 20006983 (www.orias.fr).

Hiscox is a specialist insurer offering a wide range of insurance solutions for private individuals, self-employed professionals and companies. The experts at Hiscox know their customers’ respective risks inside and out, and offer tailor-made insurance policies that provide reliable protection.

Their strategy for more than a century has seen them grow from a small organisation at Lloyd's to a successful international insurance group with subsidiaries around the world including in France, Belgium, Germany, Spain, Ireland, the Netherlands, Portugal, the United States, and more.

Hiscox SA is registered in Germany with Federal Financial Supervisory Authority (BaFin) with a Commercial Register no. of Munich HRB 238125, vat ID No. DE320201626 and Insurance Tax number 802/V20000024429. Hiscox SA in Germany is located at Bernhard-Wicki-Str. 80636 Munich.

Send us an email at supportfiverr@indeez.eu. We will respond as soon as possible.

For any questions relating to a claim, please directly contact the Hiscox claims manager responsible for your file.

Please file a claim immediately as soon as you are aware of it by following the instructions below, especially for liability claims asserted against you.

Steps to report a claim:

1. Log in to the Indeez portal (or if you haven’t, create your account).
2. Click the button New Claim.
3. Follow the steps and provide the required information and documents.
4. Review the claim submission and click Submit.

You will get a confirmation email that the claim has been submitted successfully. If you didn’t, be sure to check your spam inbox. After submission, the Hiscox claims team will send an acknowledgment email. They will assess the claim, contact you or the client for additional information or documents, and then provide you with the decision on the claim.

Need to come back to the claim?

If you already started filing the claim but realized that you still need additional information or documents, don’t worry - you can come back to it by clicking Save Draft.

Need to check the status of the claim?

You can directly reach out to the claim manager assigned to the case via email.

The claim is eligible if it pertains to an incident arising from a service you performed on the Fiverr platform and if you are a registered freelancer in Germany.

Still not sure? Let's discuss your case. Send us an email at supportfiverr@indeez.eu.

When an incident occurs, it is strongly recommended that you collect as many details as possible - the more information you provide, the better.

1. Incident details – the date, time and location of the incident, as well as a description of what happened
2. Project details - the information of the third party (client), reference number of the project, and your address
3. Supporting documents - order confirmation, complaint from the third party (client), and any other relevant documents

All information will be processed in accordance with GDPR requirements. See Indeez’s privacy policy and Hiscox’s privacy policy.

To challenge a liability claim, please make sure to notify the Hiscox claims team immediately after learning about the claim or receiving any court orders or preliminary proceedings notices by following the steps on “How to report a claim?”. Please provide as many details as possible to help the claims team build a defense. Throughout the process, please follow the legal remedies proactively and adhere to Hiscox’s instructions throughout the process.

If a third party has made a successful claim against you for damages, Hiscox will cover the costs of compensating the third party for their financial losses, up to the policy’s coverage limit, minus any deductible specified in your policy. This includes payment for damages as well as legal defense costs associated with the claim. However, if the liability exceeds your coverage limit, you may be responsible for the remaining amount beyond that limit.

Hiscox claims team is responsible for handling claims. Once a claim is reported, Hiscox manages the process, including assessing the claim, coordinating any required legal defense, and providing coverage for valid claims according to the terms of your policy. You are expected to cooperate fully with Hiscox by providing relevant information and following any instructions related to the claim.

Have questions or concerns? Email us at supportfiverr@indeez.eu.

If you are not happy with the result of the claim handling, please contact the claims manager responsible for the claim so you can find a solution together.

You can provide details and/or additional documentation directly to the agent handling the claim - their contact details will be provided to you once the claim is opened.

Please contact the claims manager assigned to the claim to request information on its status.

Your privacy is protected from our first hello. Want to know how? View Indeez’s privacy policy and Hiscox’s privacy policy.

You can also contact us at supportfiverr@indeez.eu.

We hope it does not come to this, but if you are dissatisfied, you may contact Indeez at complaint@indeez.eu.

If the complaint relates to your product coverage or the outcome of a claim, you may contact Hiscox directly through the claim manager assigned to your file or through the contact details below. Please send in your complaint as soon as possible. When contacting them, please provide the claim number, contact information, reason for complaint or suggestion for improvement, and the correspondence so far.

• Email: complaints@hiscox.com
• Telephone: +49 (0)89 54 58 01-100
• Fax: +49 (0)89 54 58 01-199
• By post:
  Hiscox Complaints
  Hiscox SA, Branch for Germany
  Bernhard-Wicki-Str. 3
  80636 Munich

For the full list of benefits and exclusions, please check your You can consult the General Terms & Conditions and Special Terms & Conditions.

Your Hiscox insurance generally covers claims worldwide, with some restrictions in specific jurisdictions like the U.S. and Canada. For details on any exceptions, please refer to your policy documents.

If you encounter any technical issues, you can contact us at supportfiverr@indeez.eu. We will respond as soon as possible.