Safeguard your interests on Fiverr

Indeez is a fast-growing insurtech with a mission to be the protective force for independent workers and platforms. Through their sustainable and inclusive insurance benefits, they offer you the trust, freedom, and peace of mind to pursue your chosen profession and lifestyle.

Indeez SAS is listed on the Paris Trade and Companies Register under number 888 048 659 with its head office located at 19 rue du Rocher, 75008 Paris, France. Indeez SAS, operating under the Indeez brand, is registered as insurance broker in the ORIAS Register, under number 20006983 (www.orias.fr).

Hiscox is a specialist insurer offering a wide range of insurance solutions for private individuals, self-employed professionals and companies. The experts at Hiscox know their customers’ respective risks inside and out, and offer tailor-made insurance policies that provide reliable protection.

Their strategy for more than a century has seen them grow from a small organisation at Lloyd's to a successful international insurance group with subsidiaries around the world including in France, Belgium, Germany, Spain, Ireland, the Netherlands, Portugal, the United States, and more.

Hiscox SA is registered in Germany with Federal Financial Supervisory Authority (BaFin) with a Commercial Register no. of Munich HRB 238125, vat ID No. DE320201626 and Insurance Tax number 802/V20000024429. Hiscox SA in Germany is located at Bernhard-Wicki-Str. 80636 Munich.

Send us an email at supportfiverr@indeez.eu. We will respond as soon as possible.

For any questions relating to a claim, please directly contact the Hiscox claims manager responsible for your file.

You can report your claim through the “File a Claim” form below. Please make sure to review the form for the necessary information and documents before beginning the process.

1. File a claim form (English)
2. File a claim form (German)

You will get a confirmation screen that your claim has been submitted successfully.

After submission, the Hiscox Claims Team will acknowledge your claim via email. They will assess the claim, contact you for additional information or documents, and then provide you with the decision on your claim.

Your claim is eligible if it pertains to an incident arising from a Fiverr service from a freelancer registered in Germany.

Still not sure? Let's discuss your case! Send us an email at supportfiverr@indeez.eu.

When an incident occurs, it is strongly recommended that you collect as many details as possible - the more information you provide, the better. During the claim process, you may be asked to provide some specific information based on your case.

The following are required:

1. Incident details – the date, time and location of the incident, as well as a description of what happened
2. Project details - the information of the freelancer including whether they admit liability or not, and the reference number of the project
3. Supporting documents - order confirmation and any additional documents

All information will be processed in accordance with GDPR requirements. See Indeez’s privacy policy and Hiscox’s privacy policy.

We've worked with Hiscox, our insurance partner, to bring you the benefits, protection and support you deserve. Your request will be handled by the Hiscox claims management team. Once your file is opened, you will receive the contact details of your claims manager. Rest assured that you are in good hands.

Have questions or concerns? Email us at supportfiverr@indeez.eu.

If you are not happy with the result of your claim, please contact the claims manager responsible for your file so you can discuss a solution together.

You can provide details and/or additional documentation directly to the agent handling your claim - their contact details will be provided to you once your claim is opened.

Please contact the claims manager assigned to your claim to request information on the status of your case.

Your privacy is protected from our first hello. Want to know how? View Indeez’s privacy policy and Hiscox’s privacy policy.

You can also contact us at supportfiverr@indeez.eu.

We hope it does not come to this, but if you are dissatisfied, you may contact Indeez at complaint@indeez.eu.

If the complaint relates to your product coverage or the outcome of a claim, you may contact Hiscox directly through the claim manager assigned to your file or through the contact details below. Please send in your complaint as soon as possible. When contacting them, please provide the claim number, contact information, reason for complaint or suggestion for improvement, and the correspondence so far.

• Email: complaints@hiscox.com
• Telephone: +49 (0)89 54 58 01-100
• Fax: +49 (0)89 54 58 01-199
• By post:
  Hiscox Complaints
  Hiscox SA, Branch for Germany
  Bernhard-Wicki-Str. 3
  80636 Munich

You can consult the General Terms & Conditions and Special Terms & Conditions.

You are covered worldwide. Your Hiscox insurance generally covers claims worldwide, with some restrictions in specific jurisdictions like the U.S. and Canada. For details on any exceptions, please refer to your policy documents.

If you encounter any technical issues, you can contact us at supportfiverr@indeez.eu. We will respond as soon as possible.